Refund policy

This policy applies to paid training with Integrated Platform Services—cohort programmes, live workshops, and private mentoring booked through our Busan studio. This website does not process payments; refunds relate to fees paid under a written enrolment or mentoring agreement.

Eligibility overview

Refund eligibility depends on programme type, how far in advance you cancel, and whether instruction has already begun. Deposits and fees for work already delivered may be non-refundable as described below.

Cohort programmes & workshop series

• Full refund: cancel in writing at least 14 days before the published start date, provided materials have not been issued and no sessions have occurred.
• Partial refund (50% of tuition paid): cancel between 13 and 7 days before the start date.
• No tuition refund: cancellations within 6 days of the start date, or after the first session has begun, except where required by mandatory law or where we cancel the programme.

Private mentoring

• Sessions cancelled by you with at least 48 hours’ notice may be rescheduled once within 60 days at no extra fee.
• Sessions cancelled with less than 48 hours’ notice, or missed without notice (no-shows), are charged in full and are not refundable.
• Unused prepaid session packs are refundable for unused sessions if requested within 30 days of purchase and before any session is delivered, minus a 10% administration fee. After the first session occurs, remaining prepaid sessions may be rescheduled but are not cash-refundable unless we are unable to provide the mentoring.

Deposits

When a deposit is required to hold a cohort seat, it is credited toward tuition. Deposits become non-refundable once we have issued preparatory materials or confirmed a replacement seat cannot be filled within 7 days of your cancellation—whichever occurs first—unless we cancel the programme.

Non-refundable items

• Printed or digital course packs once delivered or download access has been granted.
• Third-party platform fees or charting subscriptions you purchase separately (we do not sell those on this site).
• Completed mentoring hours and completed workshop sessions.

When we cancel or reschedule

If we cancel a programme, you may choose a full refund of fees paid for undelivered sessions or a transfer to a later cohort. If we reschedule a session, we offer an alternate time; if you cannot attend any alternate within 30 days, you may request a refund for that undelivered session.

Work already started

Once live instruction has started for a cohort, refunds apply only to undelivered future modules if we terminate the programme early. Student-initiated withdrawals after kickoff are not refundable for remaining modules, though we may, at our discretion, offer a seat in a later cohort for a transfer fee.

Purchased materials

Studio-prepared worksheets and annotated examples included in tuition are not sold separately. If materials were provided before a qualifying full-refund cancellation, we may deduct a reasonable materials fee disclosed in your enrolment confirmation.

How to request a refund

Email training@integratedplatformservices.digital or call +82-4-996-2919 with your full name, programme name, payment date, and reason. We confirm receipt within 3 business days.

Processing time & method

Approved refunds are processed within 10–14 business days to the original payment method when possible. Bank transfer refunds within Korea may require account details matching the payer. Currency conversion differences on international cards are outside our control.

Exceptions

Serious documented illness or bereavement may allow goodwill rescheduling or partial refunds outside the timelines above, decided case by case. This policy does not cover products we do not offer—such as retail software licenses, signal subscriptions, or physical goods shipping—because our service is live technical analysis training only.